FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.
2. Do you ship internationally?
Yes! We offer international shipping. Shipping rates and delivery times vary based on your location.
3. How long will it take to receive my order?
Processing time is typically 7-12 business days, and shipping time depends on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.
4. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking link.
5. What do I do if my order is delayed or lost?
If your order is delayed beyond the estimated time frame, please check your tracking number first. If you still have concerns, contact our support team at [maillestore853@gmail.com].
Returns & Exchanges
6. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and with tags attached.
7. How do I return or exchange an item?
To initiate a return, email us at [maillestore853@gmail.com] with your order number and reason for return. We will provide instructions on how to send your item back.
8. Do you cover return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect.
9. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Contact us immediately at [maillestore853@gmail.com] if you need changes.
Payments & Discounts
10. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and more.
11. Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter or follow us on social media to get exclusive deals.
12. Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless stated otherwise.
Product & Sizing Questions
13. How do I choose the right size?
Check out our size chart on each product page. If you’re unsure, contact us for guidance.
14. What if the item I want is out of stock?
Sign up for restock notifications on the product page, and we’ll alert you when it’s back!
Customer Support
15. How can I contact customer service?
Email us at [maillestore853@gmail.com] or use the contact form on our website.
16. Do you have a physical store?
We are an online-only store for now!
17. How do I leave a review?
We love feedback! You can leave a review on the product page after purchasing.